Shipping & Delivery

Shipping & Delivery

Currently we ship physical products to the United States, Canada, UK, Australia, New Zealand, and a few other European countries. We ship orders within 3 business days via the United States Postal Service (USPS) using primarily Priority Mail and First Class International. Please check the shipping options at checkout. If your country is not listed, please email us for possible fulfillment options.

NOTE: For all international orders the customer is responsible for any and all customs, tariffs, duties or other related fees. We will accurately list items on customs forms and list actual value of the order.

Current Shipping Rates - flat rate charge:
(January 2017 - US orders up to $80 changed slightly due to post office rate increase; Canada orders over $80 increased; all other rates remain the same)

 

U.S. orders up to $80 - Priority Mail (2- or 3- Day): $7.75

U.S. orders $80.01 to $200 - Priority Mail: $18.95

U.S. orders over $200: free shipping

Canada orders up to $80 - USPS Priority Mail International: $24.95

Canada orders over $80 - USPS Priority Mail International: $46.00

All other countries (as listed) - USPS Priority Mail International: $34.95

Please Note: every order is checked against actual postage paid. We issue partial shipping refunds if total is over the shipping plus nominal handling amount. This happens generally on orders over $80, orders to USA and Canada.

Sometimes the quantity of items in an order makes for a heavy package. For international orders (including Canada) they may be shipped first class instead of priority mail due to weight. As above, any overpaid shipping charges (plus handling) will be refunded.

 

Sewing patterns, books (other than authored by HistoricalSewing.com) and accessories are shipped from our business location in northern Utah. Printed workbooks and DVD sets authored by HistoricalSewing.com are printed & fulfilled by our 3rd party fulfillment center, Vervante Publishing, who is also based in northern Utah, USA.

 

Digital books and online classes will be fulfilled via a PDF download file link. These links are good for at total of 5 downloads and are available for immediate download after purchase. Please download and save after your purchase is complete.

Online workshop classes with a private discussion group will be fulfilled via a PDF download link with initial instructions for participating in class. Other communication to registered students will be via email with the email address provided at checkout.

ATTENTION EU CUSTOMERS: Due to the 2015 change in digital VAT tax collection for EU member countries, if you purchase any digital workbooks or sign up for any online classes, appropriate VAT tax for your country will be added at checkout. Please view your cart for the added VAT amount. For more layman's information on the new VAT tax rules for digital purchases you can read this Forbes article. (We don't like this tax anymore than you do. So until there are thresholds or exclusions of non-EU countries, we will continue to add any applicable VAT to your digital orders.)

 

Damages or Incorrect Items 

If you receive a damaged or incorrect item, please contact us immediately at clientcare@oldpetticoatshop.com  We will accept claims within 14 days of purchase date.

 

Returns, Refunds, Exchanges & Store Credit

Digital books and on-demand online classes are covered with our 30-Day, 100% Satisfaction Guarantee. If you are not completely satisfied and find no use for the PDF book or online class lessons, simply send us a quick email to clientcare@oldpetticoatshop.com and we will happily refund your purchase price, no questions asked.

HistoricalSewing.com-authored printed products are covered with our 30-Day, 100% Satisfaction Guarantee. If you are not completely satisfied and find no use for the product, please follow the return instructions on the packing list. Also send us an email regarding returning your item(s) for a refund. Once your return is received a refund will be issued within 7 days.

No refunds on gift cards, sewing services, Online Workshop Classes that are accompanied with a private discussion group, or sale items. 

For all other products we will accept returns within 14 days from purchase date for exchange or store credit ONLY. Sorry, no refunds. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Books and patterns with obvious signs of use will not be accepted. Any item not in its original condition, missing parts for reasons not due to our error, or any item returned more than 30 days after delivery will not be accepted for exchange or store credit.

Old Petticoat Shop reserves the right to accept or refuse any item for return.

To complete your return, we require a receipt or proof of purchase. Please include a copy of your original order and mail the item to:

Old Petticoat Shop

Attn: Returns

PO Box 971141

Orem, UT  84097

We recommend sending your item with a tracking number through USPS. We are not responsible for lost or missing items sent back for return. You are responsible for all shipping costs on any returned items. Shipping costs are non-refundable.

Once we receive your item, please allow 7 to 10 business days to us to inspect your return and process the exchange or store credit.

 


Sale/Clearance items 
All sale and clearance items are FINAL SALE. No refunds or exchanges will be given.